078 - Tourist Assistance Hotline

Línea de Asistencia Turística Estatal

What does this service provide?

A line that provides information, guidance, advice and support to any situation that the tourist visiting Baja California may need, it operates 7 days a week, 24 hours a day. Access is via cell phones, conventional or public phone throughout the whole State.


How does it work?

It is a call center operation, served by bilingual staff, highly qualified that provide a service that supports their performance by using the latest technology in communications.

It consists of 12 call protocols for assistance and 5 protocols for emergency situations. Which guarantee an effective coordination with the command centers 066 (the equivalent of 911 in the U.S.), with state coverage to attend any emergency situation.

Services provided:

  • Tourist information through out 8 national and international lines which work 7 days a week from 7:00 AM a 7:00 PM.




TIJUANA 1-800-028-0888 1-888-775-2417
ROSARITO 1-800-027-3137 1-800-962-BAJA
ENSENADA 1-800-025-3991 1-800-310-9687
MEXICALI 1-800-025-5887 1-888-342-7323

  • Assistance during your stay at Baja California dialing 078.

Other emergency numbers

Emergencias 066 Emergencies - 066   Bomberos de Tijuana Tijuana Firefighters - (664)685-5556
Comisión Estatal de Servicios Públicos de Tijuana CESPT - 073   Comisión Federal de Electricidad CFE - 071
Procuraduría General de la República PGR - (664) 633-6800   Procuraduría Federal del Consumidor PROFECO - 01 800 468 8722
Cruz Roja Mexicana Mexican Red Cross - 066   Hospital General de Tijuana Hospital General de Tijuana - (664)684-0922
Instituto Mexicano del Seguro Social IMSS - (664)629-6345 al 47   Instituto de Seguridad y Servicios Sociales de los Trabajadores del Estado ISSSTE - (664)681-4741 al 44